General terms & conditions

The BikeKIA service provider is ARRIVA Slovakia a.s., a company incorporated under the law of the Slovak Republic, ID no.: 35811439, TIN no.: 2020283386, VAT ID no.: SK7120001735, with registered office: Štúrova 72, 949 44 Nitra, Slovak Republic, registered in the Commercial Register of the District Court of Nitra, section: Sa, insert number: 10493/N, customer support telephone number: +421 905 073 073 (the actual availability of the customer support is given at the website), email address: (hereinafter referred to as the “Provider“).

The Provider manages the BikeKIA service (i.e., assures the functionality of the software), operates and has the right to temporarily use the BikeKIA Bicycles and Stations (in order to ensure the functionality of the hardware), as well as the right to temporarily provide the BikeKIA Bicycles involved in the Service to a third person.

The main sponsor of the BikeKIA Service is Kia Slovakia Foundation, founded under the law of the Slovak Republic, ID no.: 42349826, TIN no.: 2024083215, VAT no.: SK2024083215, with registered office: Sv. Jána Nepomuckého 1282/1, 013 01 Teplička nad Váhom, Slovak Republic, registered in the Register of Foundations maintained by the Ministry of the Interior of the Slovak Republic under the registration number: 203/Na-2002/1070.

The owner of the Bicycles and the technical equipment of the Stations involved in the BikeKIA Service is the city of Žilina.

These General Terms and Conditions for using the BikeKIA bike sharing service of the city of Žilina (hereinafter referred to as “General Terms”) govern the conditions of use of the Bicycles under 1.1.2 of the General Terms, i.e., the bicycles belonging to the bike sharing service owned by the city of Žilina, which are involved in the BikeKIA Service operated by the Provider only within the urban area of the city of Žilina.